Support

You're always most welcome to contact us but you might be able to find an answer to your question quicker (especially outside our business hours) if you check our FAQs page.



Phone:

Within Australia (08) 8365 6544 (Australian Central Standard Time CST)
From overseas +61 8 8365 6544 (+0930 UTC/GMT)

 

 

Technical Support Form:



 

OpenType support in Applications:

For your font to work fully as intended, your Application needs to support certain OpenType features. Before contacting Tech Support about functionality issues with the fonts please check below that the relevant OpenType features (sometimes called Advanced Typography Features) are supported in the Application you are using and check to see whether those features are turned ON or OFF.


Note: We attempt to keep the information below as up-to-date and accurate as possible. Please let us know if you find any omissions or errors.


             APPLICATIONS

SUPPORTED OT FEATURESWHAT WILL & WON’T WORK

  Adobe InDesign CS 2–6, CC & later
  Apple TextEdit 1.5 & later (Mac)
  Apple Pages 3, 4, 5.6 & later (Mac)
  Apple iBooks Author 2 (Mac)
  Apple Mail (Mac)
  CorelDRAW X6 & later (Win)
  Quark XPress 2016
  Sketch (Mac)
  Nisus Writer Pro (Mac)
  Scrivener (Mac)

Standard Ligatures
Contextual Alternates
Stylistic Sets - fully supported (up
                       to 20 at a time)

RECOMMENDED.
ALL functions described in

the Manuals will work
eg cursive joining, alternate
joins/letterforms/numbers,
automatic grid lines etc
– see Manual/s.

  Microsoft Word 2010, 2013, 2016 (Win)
  Microsoft Word 2011, 2016 (Mac)
  Microsoft Publisher 2010, 2013, 2016 (Win)

Standard Ligatures
Contextual Alternates
Stylistic Sets - supported, but
                       only one at a time

RECOMMENDED.
Everything works EXCEPT

functions which require more
than one Stylistic Set to be
turned on at the same time
– see Manual/s.

  Adobe Illustrator CS2–6, CC & later
  Adobe Photoshop CS2–6, CC & later
  Quark XPress 2015 & earlier
  RedleX Mellel 1, 2, 3 (MacOSX)

Standard Ligatures
Contextual Alternates
Stylistic Sets - not supported

Everything works EXCEPT
functions which require a
Stylistic Set such as cursive
joining levels, alternate joins/
letterforms/numbers etc
– see Manual/s.

  Microsoft Word 2007 & earlier (Win)
  Microsoft Word 2008 & earlier (Mac)
Standard Ligatures - supported, but only just!
Contextual Alternates - not supported/controllable
Stylistic Sets - not supported
Everything works EXCEPT
functions which require a
Stylistic Set or Contextual
Alternates
such as cursive
joining levels, alternate joins/
letterforms/numbers, automatic
grid lines etc – see Manual/s.


  Microsoft PowerPoint 2016 & earlier
  Microsoft Excel 2016 & earlier
  Apple Pages 5.0 - 5.5 (Mac)
  Apple Preview
(Mac)
  Apple SimpleText
(Mac)
  Microsoft WordPad (Win)
  Libre Office 3, 4 (Mac, Win)
  SoftMaker Office 2016 and earlier (Win)
  SMART Notebook (Mac, Win)
  Promethean ActivInspire (Mac, Win)
  SAP Crystal Reports
(Win)
  Indeeo Inc. iDraw
(Mac)
  Autodesk Graphic
(Mac)

Standard Ligatures - not supported
Contextual Alternates - not supported/controllable
Stylistic Sets - not supported

NOT RECOMMENDED.
Font will work at the BASIC

LEVEL ONLY - no cursive
joining, no alternate joins/
letterforms/numbers and
no control of automatic
grid lines.

.

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