FAQ and NB

What applications will the fonts work in?

Our fonts will work like any other font in all applications but to fully display all of the fonts’ capabilities, the application must support the following OpenType features: Contextual Alternates, Standard Ligatures and multiple, simultaneous Stylistic Sets. See Support. These are the currently recommended applications for our fonts:

Recommended applications-Word, Publisher, Pages, CorelDRAW, TextEdit, InDesign, Sketch, Quark XPress

Users of Apple Pages should note that versions 5.0 through 5.5 had severely degraded OpenType support however, as of version 5.6 (Jan 2016), Pages once again supports the FULL range of OpenType features that are required to make all of our fonts' functions work – control over the automatic guidelines, cursive joining levels and alternate letterforms/numbers/joins. In fact, Pages is now back to being SUPERIOR to Microsoft Word in its OpenType support – particularly because it is capable of applying more than one Stylistic Set at a time (Word can only have one at a time). This restored functionality in the latest version of Pages unlocks the full power of our fonts. Note that in Pages the automatic guidelines are ON by default (the opposite to Microsoft Word) – they can easily be turned off in the MacOS X Fonts panel which you can open with keystroke COMMAND-T, then select "Typography..." in the Fonts Panel Actions menu (the little cog-wheel) and UNtick the "Contextual Alternates" box. Note that most Apple text-capable programs (Pages, TextEdit, Mail, iBooks, iBooks Author etc) provide access to the MacOS Fonts Panel however surprisingly Preview does not.

Be aware that while Microsoft Word and Microsoft Publisher fully support the features in our fonts, the other Microsoft Office applications Excel and PowerPoint have only limited support - you can use our fonts in these applications but there is no control over guidelines or cursive joining. Also please note that your versions of Microsoft Word and Microsoft Publisher for Windows must be no older than 2010 to take advantage of all features in the fonts and Microsoft Word for Mac should be no older than 2011.

Schools please note - some software very commonly used in schools ie SMART Notebook (Mac, Win), Promethean ActivInspire (Mac, Win), SAP Crystal Reports (Win) do NOT support the OpenType features that make many important functions of our fonts work eg cursive joining, horizontal guidelines, alternate numbers etc. The fonts will work at the basic level only.
 

Do the fonts work on all computers?

The fonts work in Windows (Windows 2000, XP, Vista, 7, 8 and 10), Macintosh (MacOS 9, MacOS X) and Unix. The fonts can be installed on Apple iOS devices (iPad, iPhone, iPod) using Apple Configurator, Earlier versions of Android do not support OTF fonts but as of v1.6 OTF is supported. In Android and Windows RT devices fonts are installed into individual apps rather than system-wide.
Operating Systems-Windows, Macintosh, Unix, Android, iOS. 

What languages are able to be written with the fonts?

The complete list of languages covered by the Beginner Regular and Thick fonts for each State is: Afrikaans, Albanian, Asu, Australian Aboriginal languages (all), Basque, Bemba, Bena, Breton, Catalan, Chiga, Cornish, Croatian, Danish, Dutch, English, Esperanto, Estonian, Faroese, Filipino, Finnish, Flemish, French, Frisian, Friulian, Galician, Ganda, German, Gusii, Hungarian, Icelandic, Indonesian, Irish, Italian, Jola-Fonyi, Kabuverdianu, Kala Lagaw Ya (Torres Strait Islands), Kalenjin, Kinyarwanda, Latvian, Lettish, Lithuanian, Luo, Luxembourgish, Luyia, Machame, Makhuwa-Meetto, Makonde, Malagasy, Malay, Manx, Morisyen, Māori language (New Zealand), North Ndebele, Norwegian Bokmål, Norwegian Nynorsk, Nyankole, Oromo, Phonetic Latin (Classical), Polish, Portuguese (Timor-Leste), Pure Motu and Hiri Motu (Papua New Guinea), Romanian, Romansh, Rombo, Rundi, Rwa, Samburu, Samoan, Sango, Sangu, Scottish Gaelic, Sena, Shambala, Shona, Slovak, Slovenian, Soga, Somali, Spanish, Swahili, Swedish, Swiss German, Tagalog, Taita, Teso, Tetum (Timor-Leste), Tok Pisin (Papua New Guinea), Tongan, Turkish, Vietnamese, Vunjo, Welsh, Zulu.

The complete list of languages covered by the Tight Text fonts for each State is: Afrikaans, Albanian, Asu, Australian Aboriginal languages (all), Basque, Bemba, Bena, Breton, Chiga, Cornish, Danish, Dutch, English, Estonian, Faroese, Filipino, Finnish, Flemish, French, Frisian, Friulian, Galician, Ganda, German, Gusii, Icelandic, Indonesian, Irish, Italian, Jola-Fonyi, Kabuverdianu, Kala Lagaw Ya (Torres Strait Islands), Kalenjin, Kinyarwanda, Luo, Luyia, Machame, Makhuwa-Meetto, Makonde, Malagasy, Malay, Manx, Morisyen, Māori language (New Zealand), North Ndebele, Norwegian Bokmål, Norwegian Nynorsk, Nyankole, Oromo, Phonetic Latin (Classical), Portuguese (Timor-Leste), Pure Motu and Hiri Motu (Papua New Guinea), Rombo, Rundi, Rwa, Samburu, Samoan, Sango, Sangu, Sena, Shambala, Shona, Soga, Somali, Spanish, Swahili, Swedish, Swiss German, Taita, Teso, Tetum (Timor-Leste), Tok Pisin (Papua New Guinea), Tongan, Vunjo, Welsh, Zulu.
 

I'm a parent. What regional font style do I buy?

This is a very reasonable question because, since the adoption of the Australian National Curriculum, there has been a move away from the previously strictly-enforced use of an "official" regional style for all schools across each State. Generally it is now the case that individual schools can teach any style they choose provided it is one that culminates naturally in fully cursive handwriting – these are called "Foundation" styles and include all of the current Australian modern cursive styles (NSW, VIC, QLD, SA, TAS) as well as the NZ Basic Script style, the UK Sassoon style and also the D'Nealian style widely taught in the US. Note that the old "Ball and Stick" style (widely used prior to the mid-1980s) is not a Foundation style. The move away from the statewide use of their traditional style has been most noticeable in WA – in WA some schools are still using the VIC style (the previous official style) but other schools are using the SA style and some are using the NSW style. No matter what Australian State you are in, before you purchase fonts for home use with your child it would be wise to check with your child's school to see which particular style they have decided to use.

Do I qualify for a 25% Home Licence discount?

The Home Licence is primarily intended for parents or students for their individual personal use on no more than 2 personally-owned, home-based computers/devices. It is not intended for teachers, tutors and other educational professionals preparing teaching materials at home. The main reason that we don't offer any discount for educational professionals is that other significant cost-saving options are already available for them eg  (a) they should be  able to claim the fonts as a work-related expense in their Income Tax Return (whereas parents and students usually can't) and (b) we offer Site Licences available for purchase by whole organizations which makes the fonts available to everyone in the organization at no personal expense to individuals. Full details of our Home Licence discounts can be found here. Please note that if you apply for a code during standard business hours (Mon-Fri, 9-5) you can expect to receive it by email within a couple of hours at the most. Applications received outside business hours will be responded to the next day. Unfortunately the Home Licence Discount cannot be applied retrospectively to an order which has already been completed so if, after applying for a discount, you make a purchase before receiving our response we will consider your request for a discount code to be cancelled.
 

I've paid for the fonts. What happens now?

Immediately after you pay, you will be automatically re-directed after a few seconds from the final PayPal page straight back to our site for downloading. We also immediately send you a backup email containing your private download link. This email is sent to the address you entered on our customer details page when you made your order so it's not necessarily the same as your PayPal email address. This email will have the Subject "Your download link is ready. Invoice #99999" and in addition to the download link it contains a copy of the invoice marked "Paid in Full" for your records. At the same time we also send you an email with your receipt – it has the Subject "Payment receipt for your order. Invoice #99999". Both these emails are sent from sales@australianschoolfonts.com.au  Unfortunately it's not unusual for these emails to go straight into the recipient's spam/junk mail folder because they are the first emails you will have ever received from us. So please check your spam/junk mail folder and If your ISP (internet service provider) also filters out spam on your behalf you may need to check with them as well. If for some reason you can't locate the email please let us know and we'll re-send it immediately. Please note that for security reasons your personal download link expires automatically exactly 72 hours after purchase but if you contact us we're always happy to renew it. You will also receive a payment confirmation email direct from PayPal with the Subject "Receipt for your payment to Australian School Fonts".

What do I do with the zip file I've downloaded?

A ZIP file (filename .zip) is a compressed folder containing one or more files. It's an efficient and secure way to transfer files over the internet. Mac OS X (all versions), Windows Vista, Windows 7, 8 and 10 all have a built-in unzip capability. On Mac just double-click your downloaded zip file and it will expand. In Windows Vista, 7, 8 and 10 click on the downloaded zip file to view its contents. If you have Windows XP, right-click or double-click on the ZIP folder, click on "Extract all files" and the system will take you through a short extraction process via a step-by-step "wizard." which will ask you to choose a destination. If you're having problems unzipping on a Mac by double-clicking, just right-click (or hold down the Control key and click) on the ZIP file icon. Choose "Open With" and then select "Archive Utility." The utility will extract the ZIP files and you can find them in the same folder you downloaded them to. If you're on Windows and you find that you have no functioning unzipping utility on your computer, there are many options for you. You could try SmithMicro's StuffIt Expander which you can download free from here – free versions for both Windows and Mac are available. Another free Windows unzipping application is 7-zip. Alternatively to get access to sites which allow you to upload your zip archive and then download the extracted files see this list of the most well-known sites. Finally, you can also purchase a commercial product called WinZip.

I've never installed a font before. How do I do it?

Simply downloading the fonts from our website and unzipping them doesn't install them on your computer. Getting the fonts to appear in the font menu of your applications is a very easy process on both Mac and Windows – full installation instructions can be found here. In summary all you do is double-click on the font file and click on "Install" in the window that opens up. You're welcome to contact us by phone or email if you're having a problem with installation.

Why am I'm getting an "invalid font" message when I try to install?

There are common reasons on both platforms why you might be getting an "invalid font" message. Unfortunately the message is both misleading and unhelpful, disguising the actual reason for the installation failure - it's almost never because the font is actually "invalid" ie corrupted in some way. If you're on PC/Windows the message can indicate that you actually don't have the administrator authority to install fonts. You will need to get your IT person to log in using their top-level administrator password. Similarly if you're on Macintosh, Administrator privileges are required to install fonts into the main global Fonts folder (all users) but the most common reason for the "invalid font" message is that you are attempting to install a font that is identical to one that is already installed. This can arise if you install a font and think that it's not installed so then try to install it again. It's always a good idea to check in FontBook after installation to see if the font is showing and you can validate the font using FontBook to satisfy yourself that the installed font is indeed valid. We're always happy to talk you though the process on the phone if you continue to have issues.The latest version of our full installation instructions can be found here.

Why do I get a "serious font error" message when I try to install in MacOS El Capitan and Sierra?

As of MacOS 10.11.5, Apple made a change to the way FontBook's font validation works when it is examining a font before the font is actually installed. Consequently, you may be seeing a "Serious error with the font" message whenever you attempt to install a font directly from your downloaded folder. You will find that if you ignore the warning and go ahead with the installation and then do a validation test from within FontBook, the font will invariably be confirmed as being perfectly OK and safe to use. The "serious error" message while installing may be avoided in most cases by first transferring the font/s to your desktop and then proceeding with the installation. We understand that Apple is aware of these unintended font installation issues and is addressing them. Of course, if a font validation from within FontBook after installation ever fails then you should always uninstall the font without delay. Please be assured that all fonts from Australian School Fonts are of the highest and latest technical standards, have been thoroughly tested and have also been thoroughly checked for corruption and viruses.
 

I've installed the font. Why doesn't it show in Word's font menu?

On both Mac and Windows platforms, some people are led to believe that the font is not installed because they check Word's font menu after installation and don't find the font in there. This is almost always because Word was running while the font was installed. Word (as well as some other applications) does not "see" newly-installed fonts until it you quit out of it and start it up again. Sometimes it even takes a restart of the whole computer to get Word to show the font in its font menu. This problem can occur in Word with all fonts, not just our school fonts. We recommend that you quit out of all applications including Word before installing fonts. If you continue to have installation issues, we're always happy to talk you though the process on the phone. The latest version of our full installation instructions can be found here.

I've installed the whole 11-font Pack on my Mac so why are only 3 fonts are showing in my font menu?

This is exactly what you should be seeing with all the fonts installed. The main menu should show [STATE NAME] Beginner GT, [STATE NAME] PreCursive GT and [STATE NAME] Cursive GT Pro. If you have a look at the submenu for the Beginner GT you'll see the full 7-member Beginner family listed - Regular, Thick, Arrow, Dot, DotArrow, Line, LineArrow). If you have a look at the submenu for the PreCursive GT you'll see the full 3-member PreCursive family listed - Regular, Thick, Line). The Cursive GT Pro font has just the one font in its submenu (Regular) - all the different cursive styles are accessed from within your application. In Windows, the whole set of 11 fonts usually shows in the main font menu.

My download link has expired. Can I get a new link?

The initial download link automatically expires for security reasons exactly 7 days (168 hours) after purchase, but you can always request a new download link. Please don't hesitate to contact us if you ever need to re-download. As for guaranteeing that you always have access to your purchase, we do plan on being around for a long time :-) but, if you didn't purchase a backup disc as part of your order we strongly recommend that you burn your own backup DVD or USB stick and keep it somewhere safe. Please note that we can only accept a new download request if it is directly and personally from the original purchaser of the fonts and the new link can only be sent to the email address given to us at the time of the original purchase. A request to send the new link to an alternate email address will be accepted only if it is requested personally by the original purchaser. In the case of a Single-User licence, the alternate email address cannot be that of another person. Please note that any new download link you receive will always be for the most recently released version of the Pack or font/s that you originally purchased.

How can I purchase a Multi-User Site Licence online?

Site Licences can now be purchased online. Make sure you've read the Site Licence information here and also checked our current Licence Price List. Click the Choose Licence button next to the item/s on the Shop page and then, from the pull-down menu, choose the Licence for the number of computers/devices on which you want to install the fonts eg "1-25 Computers/Devices (Unlimited Users)". If it's more than 200, enter the exact number in the box – the total will be calculated in the Cart. Click Add to Cart. The correct Licence and cost will display in your Cart. If you need to, you can change your Licence choice in the Cart and then click "Update Cart".

Site Licences can now be purchased online. Click the Select Licence button next to the item/s on our Shop page and then from the menu choose the Licence for the number of computers/devices on which you want to install the fonts eg "1-25 Computers/Devices (Unlimited Users)". If it's more than 200, enter the exact number in the box – the total will be calculated in the Cart. Click Add to Cart. The correct Licence and cost will display in your Cart. If you need to, you can change your Licence choice in the Cart and then click Update Cart

- See more at: https://www.australianschoolfonts.com.au/licence/site-licence/#sthash.zdGuvIku.dpuf

How do I get coloured dotted-thirds behind the letters like in the website font samples?

For technical reasons it is very difficult to use dotted lines for our automatic guidelines – it's quite challenging to get the dots to line up precisely from one character to the next because characters are all different widths. So instead we have used all solid lines, with the thinner solid lines replacing the dotted lines. Some States (eg NSW and Qld) use all solid lines as standard so this is quite a common format for handwriting guidelines. But don't worry, it is definitely possible to use our fonts so that your letters sit on top of dotted lines – you can even make the dotted-thirds a different colour from your text (the same way the fonts look on our site in our font sample illustrations). By using the backslash key in the font you will ensure that you are getting the correct dotted thirds for your State as illustrated in the official Department of Education syllabus/handwriting guidelines. Admittedly the method is not quite as simple as just turning the automatic guidelines on and off but it's really not hard at all and after you've done it a couple of times you'll find it much easier and quicker, especially if you create your own template document that you can re-use. See the instructions (Coloured Dotted-Thirds GT_v1.0) on our Resources page.

Why do my school fonts look small compared to other fonts?

Your school fonts will look smaller than common text fonts like Arial and Helvetica at the same point size eg 12 point. The reason for this is that the main lowercase "body" of the school font letters is quite a lot smaller in relation to the overall vertical size. The vertical size is the distance from the top of the capital letters and the ascenders of the letters b, d, f, h, k, l and t down to the bottom of the descenders of the letters g, j, p, q, y (and sometimes z). The illustration below compares the appearance of a normal text font with that of a school font at the same point size. Simply increase the point size when you're using school fonts. If you need a school-style font that has the same proportions and line-spacing as normal text fonts, use our Tight Text™ fonts.

Comparison between normal text fonts, school fonts and Tight Text.

How do I get my Cursive font to join up in Microsoft Word and Publisher?

Perhaps you haven't yet had a chance to look at the Cursive GT Pro Manual PDF which was included in the package you downloaded? The "Quick Start Guide" (page 1) summarises all your options for setting up the cursive font to suit your needs. As you've probably already noticed, if you don't select any joining level (which is the default state after installation) then the font will simply appear as the unjoined beginner style. Don't worry, the Cursive font certainly does join but not without you first selecting your preferred joining level - eg PreCursive, Basic Cursive, Speed Cursive etc. You will find all the font's possible joining levels illustrated in the "Quick Start Guide" and also in more detail on the page titled "the joining levels at a glance".

To select your cursive joining level in Microsoft Word, start a Word document and set the font to the Cursive GT Pro font in the font menu:

1. Open up the "Fonts" dialog box. in Windows you do this by clicking the little arrowed box in the "Font" section under the ribbon at the top of the Word document window in Home tab view (or use keystroke CTRL+D). On Mac you can open up the "Fonts" dialog box from the "Format>Fonts..." menu item (keystroke CMND+D). The "Fonts" dialog box is illustrated on the "How to use Stylistic Sets" page of your Cursive Manual.

2. In the "Fonts" dialog box, open the "Advanced" tab. Note that versions of Word prior to 2010 (PC) and 2011 (Mac) do not have the Advanced tab so cursive joining cannot be enabled in these older versions of Word. See Support.

3. In the "OpenType Features" section (in the middle of the "Fonts" dialog box), find the "Stylistic Sets" pull-down menu. Select the appropriate stylistic set number from the manual and click "OK" at the bottom of the dialog box to exit. If you find that the OpenType options are unavailable (greyed out), you will need to take your document out of Compatibility Mode by Saving it in "Word Document(*.docx)" format.

Now start typing. Your text should now join up at the selected level. See "Quick Start Guide" (page 1) or the "joining levels at a glance" page to see all the joining levels and the stylistic set number you need to use to select them. If you want to turn already-typed text into text at a certain joining level (including no level - ie unjoined) just select it first then open the "Fonts" dialog box and proceed as above. If you're always going to be using the same joining level for most of your documents you can simply create a Word template (.dotx) with the correct Stylistic Set already selected

See the "joining and letterform" pages in the cursive manual for a detailed summary of the cursive joining rules for each joining level. The last page of the Cursive manual has a very useful chart of of the major cursive joins which can print/enlarge and use as a wall-chart for your classroom.

In Microsoft Publisher it's exactly the same process as described above. The only difference is that in Publisher the "Fonts" dialog box doesn't have an "Advanced" tab. The Advanced section is in the middle of the dialog box.

How do I get my Cursive font to join up in Apple Pages, TextEdit, Sketch and Nisus Writer Pro?

In Pages* or TextEdit click CMND+T to open the Fonts window; in Sketch right-click on your text and in the menu that opens select Show Fonts; in Nisus Writer Pro open the main menu's Format item, select Font then Show Fonts. Depending on your version of the MacOS your Fonts window will differ slightly in appearance but all the essential features will always be the same. Locate the little cog wheel and click on it to get the "Font Panel actions" pull-down menu. Choose the "Typography..". item. In the Typography window that opens up, go down to the "Styliistic Sets" section. Simply TICK the box next to the Stylistic Set that corresponds to the joining level you want (see your Cursive Manual). Click OK to close the Fonts window - your text will now be joined at the required level. *Please note that if you are using Pages you must be running version 5.6 or later (see above). Please note that, even though the application Preview is an Apple program which supports text, it does not to date allow access to the MacOS Fonts window and therefore it has only very basic text support.
 

How do I get my Cursive font to join up in Adobe InDesign?

To select your joining level in InDesign, first select your text then, from the Character palette, open the OpenType menu. Locate the Stylistic Sets menu item and TICK the set which corresponds to the joining level you want – check your Cursive Manual's "Quick Start Guide" or "The Joining Levels at a Glance" to find which set you need. See the illustration on the "Stylistic Sets" page of your Cursive manual. To change the joining level, first UNTICK the previous level then TICK the new level. Hint: Never have two joining levels ticked at the same time.
 

How do I turn the guidelines ON and OFF in Microsoft Word and Publisher?

As always the best place to start is the Quick Start Guide (page 1) of your Beginner or Cursive Manual. You will find there a summary of all the steps to get your font working. To turn ON the guidelines in Microsoft Word (they're OFF by default), start a Word document and in the font menu set the font to our school font. Use the same process below to turn the lines OFF in Publisher (they're ON by default).

1. Open up the "Fonts" dialog box. in Windows you do this by clicking the little arrowed box in the "Font" section under the ribbon at the top of the Word document window in Home tab view (or use keystroke CTRL+D). On Mac you can open up the "Fonts" dialog box from the "Format>Fonts..." menu item (keystroke CMND+D). The "Fonts" dialog box is illustrated on the "How to use Stylistic Sets" page of your Cursive Manual.

2. In the "Fonts" dialog box, open the "Advanced" tab. Note that versions of Word prior to 2010 (PC) and 2011 (Mac) do not have the Advanced tab so cursive joining cannot be enabled in these older versions of Word. See Support.

3. In the "OpenType Features" section (in the middle of the dialog box), find the "Use Contextual Alternates" box and tick it on. Click "OK" at the bottom of the dialog box to exit. If you find that the OpenType options are unavailable (greyed out), you will need to take your document out of Compatibility Mode by Saving it in "Word Document(*.docx)" format.

Now start typing. Your text should now display with guidelines.  If you want to get already-typed text to display with guidelines just select it first then open the "Fonts" dialog box and proceed as above. To turn the guidelines off, simply untick the box. Note that in Microsoft Publisher the guidelines are ON by default but you can turn them off using the same process as above. The only difference is that in Publisher the "Fonts" dialog box doesn't have an "Advanced" tab. The Advanced section is in the middle of the dialog box.

For technical reasons it is very difficult to use dotted lines for our automatic guidelines – it's quite challenging to get the dots to line up precisely from one character to the next because characters are all different widths. So instead we have used all solid lines, with the thinner solid lines replacing the dotted lines. Some States (eg NSW and Qld) use all solid lines as standard so this is quite a common format for handwriting guidelines. But don't worry, it is definitely possible to use our fonts so that your letters sit on top of dotted lines – you can even make the dotted-thirds a different colour from your text (the same way the fonts look on our site in our font sample illustrations). See our FAQ info above - How do I get coloured dotted-thirds behind the letters like in the website font samples?.

  

How do I turn the guidelines OFF in Apple Pages, TextEdit, Sketch and Nisus Writer Pro?

In Pages*, TextEdit, Sketch and Nisus Writer Pro the guidelines will usually be ON by default but it's easy to turn them off. In Pages or TextEdit click CMND+T to open the Fonts window; in Sketch right-click on your text and in the menu that opens select Show Fonts; in Nisus Writer Pro open the main menu's Format item, select Font then Show Fonts. Depending on your version of the MacOS your Fonts window will differ slightly in appearance but all the essential features will always be the same. Locate the little cog wheel and click on it to get the "Font Panel actions" pull-down menu. Choose the "Typography..". item. In the Typography window that opens up, go right down to the "Character Alternates" section. The "Contextual Alternates" box will usually be TICKED on. Simply UNTICK this box. Your text will now have no guidelines. To go back to having the guidelines, just TICK the box. *Please note that if you are using Pages you must be running version 5.6 or later (see above). Please note that, even though the application Preview is an Apple program which supports text, it does not to date allow access to the MacOS Fonts window and therefore it has only very basic text support.
 

How do I turn the guidelines OFF in Adobe InDesign and Illustrator or ON in Photoshop?

In InDesign and Illustrator the guidelines will be ON by default. To turn them off, select your text and open the Character palette. Open the OpenType menu. You will see that the Contextual Alternates item is turned on by default. Just UNTICK it and the guidelines will stop displaying. See the illustration on the "Automatic Grid Lines" page of your Beginner or Cursive manual. For Photoshop the Contextual Alternates feature will need to be ticked ON to get the guidelines to display.
 

How do I use the special maths features in my Beginner Regular and Thick fonts (and also in the Tight Text fonts)?

The special maths functions all use the Ligatures OpenType feature which is ON by default in a number of applications (such as InDesign, Publisher, Pages, TextEdit, Sketch) and OFF in others (eg Word). To turn Ligatures ON in Word, open up the "Fonts" dialog box - in Windows you do this by clicking the little arrowed box in the "Font" section under the ribbon at the top of the Word document window in Home tab view (or use keystroke CTRL+D). On Mac you can open up the "Fonts" dialog box from the "Format>Fonts..." menu item (keystroke CMND+D). In the "Fonts" dialog box, open the "Advanced" tab. In the "OpenType Features" section (in the middle of the dialog box), select "Standard Only" from the "Ligatures: menu. Click OK. Now, to use your automatic fraction feature just type an asterisk (*) when you want to START your fraction. Then type the numbers you want on top then a forward slash then the numbers you want on the bottom. END with a space. The asterisk will disappear and your fraction will appear correctly. You can have as many numbers as you like in the numerator and denominator. The same Standard Ligatures feature allows you to type correct looking minus and multiply signs (correct design, correct vertical position relative to numbers and correct size). It's not straightforward to type the correct minus and multiply signs from the keyboard so this feature is very useful. In Word and Publisher we recommend turning AutoCorrect OFF as it reduces the reliability of this feature of our fonts.

How to type fractions.
     Type this...                                   Get this

                                                                          How to get a correct-looking minus sign             
                                                                                       Type "hyphen"                 Get correct "minus" sign

                                                                          How to get a correct-looking multiply sign             
                                                                                        Type letter "x"               Get correct "multiply" sign

Why aren't my school fonts embedding properly in PDFs made from Word for Windows?

If you look at your PDF in Acrobat Reader or Adobe Acrobat (click CTRL+D and select the "Fonts" tab) you may see that our school fonts are referenced but not embedded – any TrueType fonts present will have "Embedded Subset" next to them in brackets but our school fonts may not. Don't worry, our school fonts are fully embeddable so the issue is not with our fonts – unfortunately the problem is due entirely to a quirk of Word which treats the embedding of OTF fonts such as our school fonts differently to the embedding of TTF fonts. In some cases our fonts may not even be visible in the PDF. This is only a Windows Word issue - it isn't a problem with Word for Mac and it doesn't happen with other applications (even in Windows). The workaround for this issue in Windows Word is as follows: when you "Save As" a PDF, click the Options button at the bottom of the "Save As" window. Then, in the Options window that opens up, you should UNTICK "Bitmap text when fonts may not be embedded" in the PDF options near the bottom of the Options window, then click OK. In your newly-generated PDF, click CTRL+D and select the "Fonts" tab to confirm that our school fonts are now showing as Embedded and any previously invisible fonts should now be visible. Occasionally, this workaround is not successful – in such cases, contact us and we'll do our best to find a solution for you.

Can I get a hardcopy backup of my order?

After you've put all the fonts you want into your cart, select either the "DVD Backup Disc" or the "USB Flashdrive Backup" item and add it to your cart. A backup of the fonts purchased in your Order will be mailed to you within 3-5 days. Please allow up to 10 days from the purchase date for delivery. Even if you're buying a physical backup you'll still be able to download your fonts at the time of your Order and start using them immediately. The hardcopy backup (as well as the fonts loaded onto it) will work with both Mac and Windows computers. The optical media disc is not ReWritable (RW) and the USB drive is write-protected – so your backup cannot be accidentally erased or written over.

How do I make my own USB backup of my order?

To make a USB backup, simply purchase a USB flash drive - the smallest capacity available these days (1GB) will be quite big enough to fit your Order on it. Put it in your computer. If you have a Mac the USB will appear on your Desktop. If you have a PC you will find it in Windows Explorer (Press Win+E on your Keyboard or use the Explorer Shortcut on your Taskbar). Then you need to locate your "Downloads" folder. On Mac it should be in your Dock, or you can find it in the Finder window on your main drive. Then simply Select and Copy your Order folder - CMND+C (Mac) or CTRL+C (Win). Then open the USB by double clicking and Paste (CMND+V or CTRL+V) into the USB window. Eject the USB and you're done!

Why don't you have Sassoon handwriting fonts?

The Sassoon fonts are a proprietary design whose registered trademark and copyrights are wholly owned by Dr Rosemary Sassoon & Adrian Williams Design Ltd in the UK. The only official and authorised source for Sassoon handwriting fonts globally is their official UK website www.sassoonfont.co.uk  It's not entirely clear whether the use of the Sassoon fonts is approved under the current Australian National Curriculum handwriting guidelines. Certainly there is no question that the Sassoon font is a "foundation" style but as far as we are aware the National Curriculum recommends that schools should use one of the five current Australian foundation styles ie NSW Foundation, QLD Modern Cursive (QCursive), SA Modern Cursive, VIC Modern Cursive or TAS Modern Cursive. For what it's worth, most people seem to think that the SA font is the Australian style that overall most closely resembles Sassoon.

Is there anything more to pay once the fonts have been purchased?

No. You pay just once for your lifetime licence and that’s it! No repeat annual fees, ever. Provided there are no significant change in the nature and extent of the usage over time, this is also the case with Site Licences, Web Licences and Publishing Licences.

Can I buy the fonts from overseas without being charged the Australian GST?

No problem. Just contact us directly with your order, we’ll work out the cost without the 10% Australian Goods and Services Tax (GST) and send you a PayPal invoice. Such a purchase is classified as an Export for taxation purposes and is exempt from GST.

Can I buy the fonts by electronic funds transfer, cheque or money order instead of using the PayPal checkout?

Yes, this option ("Direct Payment") is available in the Payment section. You will be emailed a Tax Invoice along with all the details you will need to make your payment. As soon as we receive your payment (by cheque, money order or by transfer to our bank account) we will email you with your download link. If you're paying by bank transfer online we will be happy to send you the download link immediately if you are able to simply email us an official confirmation of your payment (eg a receipt/acknowledgement issued to you from your bank) or even a screen shot showing the completed transaction – otherwise we will need to wait for the funds to appear in our account and unfortunately this can sometimes take up to 5 days. "Direct Payment" Tax Invoices which remain unpaid for 7 days will be cancelled.

Where can I compare the fonts to the official Education Department syllabus for my region?

Just download the syllabus for your region from the link at the bottom of page 2 of the Beginner Manual or the Cursive Manual. The links to all these syllabus documents are also available on the Resources page of this site. See Resources.

What restrictions are there on the duplication of the teaching materials in the Manuals?

All pages in the Manual and in particular the special teaching materials at the end may be duplicated but strictly only for the exclusive use of the holder of the font licence. The material may not be resold nor incorporated into any software or publication (physical or digital). If the licence holder of the font/s is a school or an individual teacher, the materials may be duplicated without restriction for the use of students directly associated with the licence-holder. See Licence.

How will my order payment appear in my credit card Statement and in my PayPal Account?

Different banks and credit card providers will record transactions differently but your Statement will most likely say either "PAYPAL *AUSCHLFONTS" or "PAYPAL *AUST SCHOOL FONTS". There could possibly be a reference to  "Australian School Fonts" or "Kevin G Brown" or "Graphity" or some combination of some or all of these (you will see the three latter entities clearly identified at the top of the official Tax Invoice and Receipt that we email to you). The receipt you are emailed from PayPal will have the Subject "Receipt for your payment to Australian School Fonts" and your PayPal account will show "Australian School Fonts" as the Seller and recipient of your payment. Please note that "Australian School Fonts" and "Graphity" are Registered Business Names of Kevin G Brown ABN 23 260 697 910.

Will the privacy of my information be respected?

Any personal details (including your email address) which you give us when ordering or in the course of any direct communications with us, or any contact details given to us by PayPal as a record of your transaction will be kept strictly private and will never under any circumstances be distributed or sold to any third party. Your contact details will only ever be used to contact you if there is a problem with your order, to reply to direct queries about orders, to supply you with updates to products you have previously purchased and to advise you of newly-released products or upgrades that may be of interest to you. You may opt out of these notifications at any time. If you submit Feedback to us for publication on this website, your email address will never be displayed.
 

Is the Australian School Fonts website secure?

As soon as you enter the Checkout section of our website you are fully protected by SSL security (GeoTrust Inc. SHA-256/128-bit)  – you can confirm this by looking for the "https;//" in the URL field of your browser. We do not collect any financial information from you on our site. This all occurs on the PayPal site and is very secure, as you would expect. PayPal supplies absolutely none of your financial information back to us. All personal contact details that you give to us during the Checkout process are fully protected in transmission by our site's SSL security.
 

Do you offer refunds or swaps? (Our Refund/Returns Policy)

Refunds and swaps for digital products, especially if delivered by download, have always been problematical for software sellers. This is mainly due to the fact that digital files are so easily copied and also because a digital product cannot be "returned" to the seller in any meaningful sense (eg like a physical product such as a pair of jeans or a vacuum cleaner). Even if you opted for a DVD backup disc and you return it to us it's unfortunately not possible to absolutely guarantee that the files have not been copied from it and retained. It is therefore very important that before you buy our digital software you first need to ensure that the software is appropriate to your intended usage and also to your particular computer environment (ie your platform, your operating system, your applications etc) and that you have sufficient basic computer skills to install and use the software. To help you make these decisions with the necessary due diligence we try to provide as much information as possible on our website. Accordingly, we would guarantee to offer a refund or swap if, and only if, you could establish that deficient or inaccurate information was provided by us on our website and/or if the product you received and its functionality was significantly not as described by us. Unfortunately refunds and swaps are otherwise not available (but may occur in very special cases entirely at our discretion). We believe our policy regarding refunds is consistent with all applicable consumer protections in particular with the latest PayPal Buyer & Seller Protection Policies and PayPal Digital Goods Policy as well as standard Credit Card consumer protections. Please note that a DVD or USB backup, being a physical item delivered by post, will be happily replaced if it has not been received by you (please allow 10 days from purchase) or if it is received with incorrect content or in defective condition.

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